Setting up Grimm

Grimm only uses the pages and documents you index. If the answer isn't in your content, it says so and points the visitor to you — it never makes things up. Each visitor message costs 1 credit from your GrinGhost budget.

In the editor, open Knowledge and add your pages one by one — the ones that actually answer visitor questions: pricing, FAQ, opening hours, services. Each indexed page is billed once (see /pricing) and can be re-crawled anytime to refresh it.

If you've restricted Domains, you can only crawl pages from those domains.

No page to point at? Write your knowledge as a Markdown file (.md) and upload it in the same tab — a menu, an FAQ, internal notes. Minimum 100 characters, maximum 300 KB. Re-uploading a file with the same name replaces its previous version.

Copy the script from the Integration tab and paste it right before the closing </body> tag — WordPress, Webflow, custom sites, no plugin:

<script src="https://grimmchat.com/widget.js" data-chatbot-id="YOUR_CHATBOT_ID"></script>

Options: data-bottom="24" raises the bubble, data-autoopen="true" opens the chat on load. Use the ▶ Test button in the editor to try it before publishing.

Grimm spends from the budget you set on your GrinGhost dashboard — it can never go over. When the budget runs out, the widget tells your visitors the chat is temporarily unavailable; renew the budget and come back to your GrimmChat dashboard once (the payment token refreshes automatically), and the chat resumes.

• "Insufficient budget" — set or renew your budget on GrinGhost, then return to the dashboard and retry.
• "Domain not allowed" — add the site's domain in the Domains tab (or leave the list empty to allow everywhere).
• "Too many requests" — indexing is limited to a few pages per minute; wait a minute and retry.
• The widget doesn't show up — check the script is before </body> and the chatbot id is correct.