Questions, answered.

How does billing work?

Grimm runs on pay-per-use credits — 1 credit = $0.03, and everything costs 1 credit: a visitor message, indexing a page, an extra document (the first document of each Grimm is free). A typical site spends $3-6 a month; quiet months cost $0. No subscription, your balance never expires.

What happens when my balance runs out?

Grimm tells visitors the chat is temporarily unavailable — nothing breaks, and nothing is ever charged beyond your balance (or your daily caps, if you set some). Recharge in Balance, in your dashboard, and Grimm resumes.

Do my visitors need an account?

No. The chat opens directly on your site — no sign-up, no tracking cookies. Visitors just type.

Can Grimm invent things about my site?

No. Facts about your site — prices, policies, products — come only from the content you index. If a fact is missing, Grimm says so and points the visitor to you. Beyond site facts, it can explain and advise like any AI.

Which languages does Grimm speak?

All of them. Grimm detects the language of each message and answers in it, even when your content is written in another language.

How do I update what Grimm knows?

In the Knowledge tab of your dashboard: edit its written memory, re-crawl a page after you change it, add new pages, upload a file (.md, .txt, .pdf, .docx), or clear everything.

How do I remove Grimm from my site?

Delete the script tag from your site — the bubble disappears immediately. Your chatbot and its knowledge stay in your dashboard until you delete them.

Can I build chatbots for clients?

Yes — it works like building websites for clients. Create and configure the chatbot under your account, then invite your client from the General tab: they accept the handoff from their own dashboard, become the owner and pay for their own usage, while you keep management access to maintain it. What you charge the client for the build is up to you.

A message failed — am I charged?

Every charge is visible in your balance activity. If a technical error on our side prevented Grimm from answering, contact us and we credit it back.